REVIEWS

I highly recommend Mountain View Imports. I've been bringing my BMW here for years. Alyssa is so knowledgable, helpful and customer service oriented. James is a masterful mechanic and a great guy who takes the time to explain the situation, understand my needs, and determine the best solution for me. Their pricing is certainly fair, and I trust them completely - which is so rare for an auto repair facility. I would never go anywhere else.

Fred Rafilson

Mt. View was recommended to us for our Audi Q7 by another mechanic. Alyssa is terrific. She communicates clearly any issues and makes every attempt to do what's best for the customer. She has worked with our warranty program and is always timely in phone class and emails. James has gone out of his way to highlight issues and guide us through routine maintenance specific for our car. He genuinely loves working on cars and is immensely helpful with any questions we have. We cannot recommend them enough.

Timothy Michael Peterson

I have been using Mt View Imports for years now and was initially attracted by Yelp reviews; but I have stayed because the owners are a local business and they it give 100%. They make time for me even on the busiest days and I believe the work is top notch and priced very fairly. The staff have all been friendly and polite and easy to talk to. They are good at explaining mechanics. I highly recommend them.

Mavenspin MD

Honest fair prices, always quick to diagnose, highly recommend

Roman Johnson

We came in to Mountain View Imports with a quote from another shop on various issues with our car. After completing a variety of diagnostic tests on our car, the mechanics at Mountain View Imports determined that there was nothing wrong with our car, which saved us almost $2000 in unnecessary repairs! They took the time to explain the issues and the test results in an easy to understand and friendy manner. An honest, trustworthy, and friendly shop goes a long way. We noticed that they have a very well-organized and clean shop, and that is reflected in the work they did. This is now our first choice for automotive repair and we would highly recommend them. Alyssa, James, and Jonathan were all very friendly and helpful!

Valerie Wodrich

I had my car inspected here before I sold it and it was a great experience. James is the tech that inspected my car, he was very enthusiastic and excited to talk to me about my car. The buyer was pleased with the inspection results and bought the car right after! 10/10 would recommend.

Chris Tobin

Insanely friendly staff and very timely service. Would recommend going here!

Kaeden Wodke

Super speedy & friendly - even during an ice storm!

Caroline Carr

Thank you for getting my jeep hybrid in quickly and back on the road. So much easier than the dealership.

Sulema Lambert

Engine Maintenance

My BMW X5 shredded the serpentine belt on the way back from Redmond. Steel cords from the belt were pulled in behind the crank pulley and there was some other damage caused as the belt came apart. At the same time, one of the engine control modules failed. MVI got the issues diagnosed, parts ordered, and installed without any delays. Jonathon and Alyssa were great to deal with and kept me advised each step of the way.

Andrew Shooks

Super friendly and easy to work with. even helped me out over the phone on Saturdays when attempting my own work.

Adam Kershaw

5/5 stars for Haydn- I can tell that Haydn takes pride in his tasks and I appreciate his updates and honesty.

Kaleigh LLama

Cannot give enough compliments and gratitude to Mountain View Imports! Driving from BC to California, we had a small-but-urgent issue arise. Not only did Alyssa return my call within 10 minutes, she set me up with an appointment for when I would be passing through Bend. James was amazing - fixed the issue quickly AND checked tire pressure, brakes and fluids. Friendly, professional, reasonably priced -- sure wish you guys were closer... you would be our go-to, 100%. Thank you!

Alicia Vennos

Jonathan and Alyssa were very thorough and complete in their communications with me. Level of service was very professional and all of my questions during the time my Mazda needed repairs were answered.

Keith H

Engine & Transmission

I've been using Mountain View for oil changes on a 2013 Jaguar XKR, that requires oil that isn't readily available in most auto stores or generic oil changes places. After the most recent change, they recommended changing the power train fluids. Since I bought the car used and had limited knowledge of the maintenance history, I had them do the work. Afterward, the transmission was shifting roughly, particularly under harder acceleration. The guys at MVI took the time to allow me to try to duplicate it on the road (unsuccessfully). But were willing to check the transmission fluid levels on my request. They found the new fluid had some bits of metal in it, which weren't visible in the old fluid because it was so old. They recommended another fluid and filter change. So far, it appears to have resolved the problem. I appreciate the willingness to do the follow up on this and work with me, and also explaining the subtleties of the Jag transmission and maintenance schedule.

Les Szepesi

These guys are AWESOME - they have worked on two of our vehicles - both both times more than happy with the work and the price - super friendly staff def 5 stars!

Jean "Geena" Edwards

Mountain View Imports was absolutely fantastic to work with. They went the extra mile at every turn, and did an amazing job through a difficult diagnosis and complicated repair. The communication, transparency, and flexibility of the entire staff was top notch. My car has never driven better, and I cannot recommend them enough

Jessica Johnson

Thanks to Alyssa and her team for analyzing and repairing my vehicle. Very satisfied and will return for any future repairs.

tommy Gibson

Amazing company! Can't say enough good things about the group at Mountain View Imports. James and Alyssa absolutely saved the day for me when my car dumped all it's coolant on the garage floor and I was afraid to drive it. Alyssa walked me through adding water to the reservoir so I could get it to their shop and then they were able to squeeze me in so I wouldn't be without my car for a day. Then they took the time to explain how my car's cooling system worked and what to do if it ever over heated Quality shop, talented techs and wonderful people!

Rosemary Goodwin

Thank you for all of your help with my Fiat!

Stace Rierson

Recently purchased a vintage Jaguar XK and I was concerned that I would not be able to find a shop for service. Not only did Mountain View service my automobile, they were able to diagnose & repair major cooling issues as well. Very professional and good communicators, kept me informed throughout the process (thanks, Alissa). James went out of his way to discuss repairs and recommendations.

David Rouse

Timely, fair, and correct.

CJ Stoddart

It was great, people up front are easy to talk to and will be very accommodating with your needs and are very thorough as most mechanic Ms can be, and i enjoyed my service

Jonathan Kelley

This is the best shop in town! I own an 2015 Infiniti q40 and had the rear dif maintained at volvoline were they took out the oil and never put in any new oil. I started having problems and took it to a different shop were they quoted me at 5,700 for a new one. I called around and ended up going with Mountainview imports since they quoted me at less than 1,500$ To put in a barely used one. Within 24 hours of them having my car they were able to tell me that the person at valvoline did not fill the rear dif with oil after maintaining it. Prior to Mountainview telling me this I was completely unaware. They took a 5,700$ job and made it free as valvoline was responsible for paying for it. They found this issue while the prior shop I took it to did not because they are passionate at their work. James told me that he loves working on Nissans and it shows as him and his crew took the extra steps to fully understand the problem that my car was having. As long as I live in bend I will never go to another shop again. I truly had an amazing experience through them. If it wasn?t for them I could have spent 5,700$ instead of zero to get my car fixed. Not to mention the reimbursements I was able to get back. Thank you guys so much! I appreciate your hard work.

Guy

Great service as usual. Good work and good people. I take my Audi's to them for routine maintenance and larger problems, never a disappointment.

michael bogen

Love this place. Really efficient and so good about getting quotes for things. Easy to find, access and well run.

Meg Chun

I bought a Jeep with a Limp mode issue...Didn't appear to be a big deal.. After the sale I was handed a file folder and a manila envelope full of receipts... from 2019 to march 2022 it had been to over 14 dealerships and shops from Vancouver Wa. to Bend Oregon to attempt to repair the Jeep with no success.... I asked my friend that had a Jeep where she went for repairs... Thank goodness she referred me to Mountain View Imports... They got the job done when literally No-one else could figure it out. I am so happy with my Jeep and the service received.. Very reasonable and great communication...They will always have my business... Thanks to the crew at Mountain View....

Jean Straight

James is the guy you want to see for your Z car. I brought in a 1990 Nissan fairlady twin turbo and was very happy to find a mechanic not scared but highly knowledgeable of my car. I am someone who is very very picky on who I give my hard-earned money to for work. If you got a Z car that needs worked on James would be the guy. Customer service was exemplary from the office to the shop. I will definitely use their services again.

Jesse Clark

Highly recommend Mountain View! I was visiting Bend for a month and was far from home, they provided excellent customer service and were willing to perform a service on my car they weren't used to doing. They called daily with updates on the status of my car and performed the service in a timely manner. Thank you to all the employees who helped with my car!

Haley Engelhart

I've had a problem with my 350Z--vibration and tire wear--that the dealer was not able to resolve. Exasperated, I turned to Mountain View Imports. They were very attentive and thorough in diagnosis, and resolved my problem. I am a convert!

Don Cole

Exceptional Customer service!!!

Julia Salmond

They were the only shop out of 8 that would agree to work on my 1964 Volvo 122S. They did complete brake hydraulic & friction replacement and no charge for a return brake adjustment & re-bleeding of hydraulic fluid. Great service!

george freund

I need the driver's side window repaired after the mechanism broke. I had them put in a used part and it broke after 2 months. I just went back to have it diagnosed again and it was determined only a new part would work. The price was shocking!!! But John took off the labor price which softened the blow. James was super nice and efficient and helped me out right away. I will always take my car to these guys.

Virginia Kuhlmann

This place was able to get me in at least a wekk before anyone else! Very quick and professional! 5 stars!

Johnny Chimpo

Great service. Have had nothing but great and honest experiences!

cody norman

Brought them many of my cars over the years and they've proven knowledgeable, honest and fair. Highly recommend.

Clinton Myers

Have gone to MV Imports a number of times and always come away very satisfied that the work done was professional and competent. MV Imports talks me through the repairs, gives me my options and their pricing is well below others. MV Imports is thorough and have earned my business.

Harold Moniz

This place was great! They had great communication for current repairs and future repairs that?s are going to be needed. They provided all communication up front. Did a wonderful job working on my Jeep. Feel confident to drive my Jeep again.

Paige Kronemann

Amazing staff! Took my 04 Mercedes for lots of work and they had her back to me running better than ever in 2 days! They were great at communicating and definitely gave me the best prices in town!!

Jones Jones

Very honest, Johnathan is extremely dependable.

Tom Johnson

Called MVI regarding a problem I had with my side by side as the dealer date for servicing it was 6 (YES SIX) weeks out! Called MVI and Cameron said bring it in ASAP and we'll jump right on it. Didn't have the "fix it" part yet so had to wait a couple of days for that to arrive. Part arrived on a Tuesday and I got it to MVI that afternoon and Johnathan called me Wednesday AM to say "come and pick her up"! WOW, talk about impressed. And then I got the bill and said "you guys gotta advertise" as I was expecting to pay LOTS more. Can't say enough about these brothers!! Well done - THANKS!!

Robert Reinhard

The only place that I trust to take care of my cars. Wonderful, friendly service.

Julie Geveshausen

Hugh, and now both his sons have been our mechanics since my son had his first Audi. They now take care of both of our BMW's (oldest and newest) with the utmost care, while doing their best to keep costs down. Always fair honest and contentious.

Linda Armstrong

I was so happy to find these guys after being put through the ringer by one of the other import mechanics in town (GMT). They are straightforward about pricing (their estimates tend to be more than the other place, but final cost actually ends up being less), they are knowledgeable, and they prepare you for how long it will take. Always felt like I could trust them, which is more than I can say for the other place. If you have an import (mine was a Mini Cooper), they are the best in town for everything from oil changes to the big fixes. Can?t thank you guys enough.

Poppy H.

Great shop! Managed to get all the work I needed done, for cheaper than I was fearing - and was very honest about the work I needed to get done, and the work that didn't need to get done.

Travis Caffee

I cannot say enough about the integrity of this place. I took our car in to have a clutch looked at. They took the car in and provided thorough communication through the entire process. I highly recommend this team.

John Swanson

Awesome shop locally owned and has been in there family for awhile. They have alot of knowledge with domestic cars and have reasonable prices with the trust to leave your in good hands.

Ben Dodd

I have had great experiences over the last 3 years at Mountain View Imports. I trust them and feel confident when work is done to my precious Toyota Tacoma. I know that it will run forever if I keep bringing it here. Thank you for all your hard work!

Whitney Locke

Friendly helpful staff, good value and easy to understand recommendations and what work is being done. Recently had all brakes rotors and pads replaced - night and day improvement!

Peter Wheary (BGR356)

Trish and Mountain View imports are fantastic. Great group of guys that got my brakes taken care of in a timely matter! Thanks for being there and part of the community!

James Fleming

We have been going to Mountain View for one or both of our vehicles since we moved to Bend in 2005. They are terrific. Far more responsive than the local RAM dealership (in our opinion), and also extremely competent. This is a family business, handed from father (just retired) to son, so we are hoping they will be serving our community for years to come!

Judith Bayard Cushing

Really great service. Problem solved the issue with my car. When another place wouldn't and couldn't diagnose the issue. Mountain view is a great place to take your vehicle.

Janet Hazelton

Great service told me how much the service would be no surprises car was done on time. Friendly staff.

Mike Alvarez

They did a good job.

Joel Pickell

Great shop. Very reasonable and extremely professional. Have had Mercedes and Volvo worked on.

Harris Leslie

Top Notch Professional Service. Estimate came in at a very reasonable rate. Work was done quickly. What else could you ask for? Thank you Trish and Crew!

Karl Nelson

They took care of my rig, did exactly what I asked and were transparent the whole way through. All around an excellent trustworthy place to go.

farwunderwmn

The staff at Mountain View Imports is incredibly friendly and helpful. They worked with me on my schedule and were very patient when there were some delays on my side picking up my vehicle. I will definitely go back in the future.

Robert Abell

Great place to take your automobile. It's a good feeling to trust someone to take care of your daughters car when a dad is to far away to help.

David King

Cooling issue with my BMW. They repaired it and were very professional. Will definitely use them in the future for any maintenance or repair needs.

William Rouse

Good stop. Got me back on the road quickly and reasonably

Bill Austin

Such a great place, great family vibe! I knew once I walked in and met the owner John that I was in good hands. Broken down at the side of the road from out of town and was sent here. What a relief. Diagnosed and fixed in less than 24 hours. Thanks guys, y?all rocked it!!!

todd baker

Been coming here for five years Jonathan and all of the mechanics have been wonderful. Never feel like I?m being raked over the coals, they always explain what is going to keep my vehicles running great.

James Lisowski

Overall great shop and stellar experience. Had a big project involving swapping subframes, steering, brakes, and other suspension components onto a BMW E36. Christian was good about keeping in contact with me, answering my (many) questions, and giving me a heads-up when there was an unexpected issue (IE worn bushings that needed replacement). You can tell these guys really care about what they do. Just wished they opened on weekends

Matt Sabbah

Good service & reliable work. Clean shop, reasonable prices. My Volvo go-to!

Saundy Brown

These Guys are AWESOME!

Scott Meinke

Excellent crew of mechanics and Christian, in the office expains repairs in a clear way to help one understand. They were able to help us break up some needed repairs over a few months to be a little easier on our budget. My car had been misdiagnosed at the Volvo dealer so we had some catching up to do. I would highly recommend Mt. View Imports!

Lawain Cooley

I had a fantastic experience at Mountain View Imports. They were kind enough to work on my Not-So Imported Jeep and get it ready to gift to our daughter. Honest pricing, finished quickly and it drives like new. No unexpected charges, excuses or issues. Christian personally walked me though every issue and how they fixed it. Highly recommend.

jill myslinski

Best customer service experience I've had in years. Friendly, prompt, patient and compitent. Fair and reasonable price. My SUV is running smooth. I am greatful to have found them.

Jessica Zuniga

Mountain View Imports has provided superb service on my 1998 Audi A-4. My car is running as though it was new. Jonathan and the Mountain View Imports team deserve all the credit. Many, many thanks to them, and especially Jonathan!

Carolyn Martin

Love these guys. They're kind and personable, they listen to your questions (even some of my own hypotheses), and treat you like someone who will be back for their next automotive need. I've recommended them many times.

Jack Nicklaw

Volvo service was great.

Tracy England

MTN view imports is fabulous. they are flexible and do the job right. SO much better than a BMW dealer.

Jessica Mathieson

They were very fast to get us in and very thorough with there work! Very courteous and friendly! I would use them again above anyone else TY

Durran Babcock

These guys are great ! always fair , honest and super polite ! Highly appreciated and always would recommend them ! AAA+++

ATC4x4s

I have had multiple vehicles worked on by Jonathan and his team! They have always taken care of the issues and went above and beyond on service. Keep up the good work!

Jacob Franke

Honest and trustworthy mechanics. They do a lot of work on Euro imports, but Jon helped me solve the unsolvable on my diesel truck. I'd trust him with any of my cars!

Alexis Alberini

Recommend this shop for picky Import owners. They take their work seriously and have been for decades in town!

__

I have been taking my vehicles to Mt. View Imports for over 20 years. Honest, straight forward and consistent with their service. I would highly recommend Mt. View Imports. Great to work with!!!

Paula Mason

Excellent service, prompt scheduling of vehicles....couldn't ask for a better team than Jonathon and his crew! We bring all our vehicles to Mountain View. Wendy Prieve - Elk Lake Resort

Elk Lake Resort

I am a single woman and I appreciate that the guys at this shop don't talk down to me as if I'm an idiot that knows nothing about cars. They don't talk down to me and they don't mind explaining things if I do have questions. They are patient if I need to think about things for a few days before deciding on my course of action. They also offer good services for less than the Toyota dealerships.

Elissa Pfost

As a single women I have always dreaded taking my car in for service but not so at Mt. View Imports. These guys are honest, they excel at customer service, and they're outstanding mechanics. Definitely would recommend them to anyone looking for quality car care.

T Taylor

Great service!

Max Wally

They had some very friendly staff and I like their reward program! We are new to Bend and needed to find someone to service our BMW. They took time to explain what other things needed to be done but did not pressure me.

Brian Krueger

These guys were great. I was visiting Bend when the "check" engine light in my Volvo V70 wagon came on. I needed someone to take a look at it as soon as possible and despite a full schedule the guys from Mountain View were able to take a look at it and resolve the problem. The price they quoted was the price they charged me.

Dexter Reed

Best mechanic in town! Always goes above & beyond, customer service never disappoints. Strong work guys!

Mary Effingham

Based on the excellent service we have received from Mountain View Imports for my wife's cars (Volvo and Toyota RAV4), I am excited that Mount View Import now also accepts US models, and I will definitely have them also service my Surburban in future.

Dieter Haussler

I have used Mountain View Imports on numerous occassions with superior results. They have exceptional knowledge and ability to diagnose repairs, making every effort to minimize cost and a prompt return of our vehicles. Most often their final costs are less than anticipated. Their location is central to the city, their facilities are clean and organized, and they are always professional and respectful. I highly recommend them to all I know!

Eric Andrews

These guys did some fantastic service on my vehicle. They were very kind and friendly, and let me know that there are some other minor issues w/my car after they fixed the big problem with my locking system, and I am definitely going back to them to get those other issues taken care of.

megan culbertson

I can't say enough about this Shop! Jeff was extremely nice and honest. Ended up charging me half of what he said he would. I will recommend them to everyone.

Julie Fox

Very good experience with this auto repair, they repaired only the issue that the car was having and recommended other issues that are in need of repair. Highly recommend this auto repair shop to all, they are very honest and affordable.

Greg/Teresa ?Greg & Teresa? Mikkelson

Top notch service with a comfortable feel. Really impressed with the time they took to explain things. Never felt pressured to make a decision. Definitely would recommend these guys!!

Michael Bennett

Satisfaction guaranteed!! Been very pleased with the work preformed on every vehicle we have taken in. Excellent customer service as well. Thank you!

Tara Young